This English translation is provided for reference and convenience only. The official and authoritative text of this policy is the Japanese version. In the event of any discrepancy between the two, the Japanese version shall prevail.

ARCAIM, Inc. (the "Company") recognizes the importance of the personal information entrusted to us by our stakeholders. We regard the protection of personal information as fundamental to our business activities and as one of our highest management priorities.

To provide safe, secure, and trustworthy services, we have established the following basic policy, which is communicated to and observed by all employees.

1. Basic Policy

  1. The Company complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and norms. We have established internal rules on personal information protection (the "Company Rules"), which we implement, maintain, and continuously improve.
  2. The Company establishes a management framework for personal information protection, communicates the Company Rules to its officers and employees, and ensures thorough compliance.
  3. The Company handles personal information only within the scope of the purposes of use expressly indicated to customers. We do not disclose or provide personal information received from customers to third parties, except with the customer's consent or where there is a legitimate reason.
  4. The Company keeps personal information accurate and up to date, works to prevent unauthorized access to, and leakage, loss, or damage of, personal information, and continuously improves and corrects its information security.
  5. The Company responds sincerely and promptly to inquiries and requests from customers concerning their personal information, including requests for disclosure.

Established October 20, 2010

2. Purposes of Use of Personal Information

When we receive personal information from customers, we indicate the purposes of use in advance and use the information only within that scope. If it becomes necessary to use personal information beyond the scope indicated, we will notify the customer and obtain their consent before doing so. The purposes of use of personal information held by the Company are as follows.

  1. Personal information concerning customers
    • Business meetings and discussions with customers
    • Shipment of products, materials, and documents
    • Sending information about services, events, and related announcements
    • Providing customer support and maintenance
    • Responding to inquiries and consultations
    • Providing membership-based services
    • Service development, surveys, and monitoring programs
    • Performance of contracts
  2. Personal information concerning job applicants
    • Providing recruitment information and communicating with applicants (including interns)
    • Managing the Company's recruitment operations

3. Proper Acquisition of Personal Information

The Company acquires personal information by lawful and fair means.

4. Provision of Personal Information

  1. The Company does not disclose or provide customers' personal information to third parties, except in the following cases:
    1. With the customer's consent
    2. Where required by law
    3. Where necessary to protect a person's life, body, or property and it is difficult to obtain the customer's consent
    4. Where the handling of personal information is entrusted to a third party within the scope necessary to achieve the purposes of use
    5. Where the business is succeeded due to a merger, corporate split, business transfer, or other similar event
  2. Notwithstanding item (1) above, where the Company determines it appropriate for an affiliated company or agent to respond on our behalf in providing services or handling inquiries, the Company may provide the customer's address, name, telephone number, and similar information to such affiliated company. In this case, the customer may request that the Company stop providing their personal information to the affiliated company.

5. Inquiries Concerning Personal Information

For inquiries concerning the disclosure, correction, or deletion of your personal information, please contact us via the contact form.

6. Other Matters

1. Access logs
This website may collect access log information to improve our services. Access logs are not collected for the purpose of identifying individual customers.
2. Cookies
Parts of this website use cookies to make your experience more convenient. Cookies and IP address information alone cannot identify specific individuals, and we therefore do not treat them as personal information. You can refuse cookies through your browser settings.
Feel free to contact us. +81-45-620-2150 Business hours 9:00–18:00 JST [ closed weekends & holidays ]

Contact Us